Showing posts with label sent. Show all posts
Showing posts with label sent. Show all posts

Tuesday, December 9, 2014

Getting 554 Denied Error when sending an email message

If you get this error it means the message failed permanently, at the receivers server normally it will generate a bounce bounce back to the sender....and will not be re-delivered or re-tried.
example:

554 Denied - Denied for Spam Content

Solution:

If you believe that the message is legitimate and should be delivered, contact the recipient and let them know what you are seeing and request that they Whitelist / Allow your sending address.

Why this happens? 
Although any spam filtering, Firewall or Mail Server can reply with a similar type of error this normally happens when the recipients server is using some type of spam filtering service.

Here are some of the common Spam Filtering service that are know to send back a 554 Denied

MXLogic AKA McAfee

Example Error

host domain.com.inbound15.mxlogic.net[208.65.144.12] said: 554 Denied (Mode:normal) (in reply to end of DATA command)

Resolution/Workaround

For McAfee SaaS Customers, please do one or more of the following:

1. Place the sending domain on the User or Domain-Level allow list in the Control Console.  For instructions on how to do this, please refer to Adding to Domain-level Sender Allow List
see full description here:  https://support.mcafeesaas.com/MCAFEE/_cs/AnswerDetail.aspx?sSessionID&aid=155


Godaddy

554 This IP has been temporarily blocked for attempting to send too many messages containing content judged to be spam by the Internet community. IB110
for the full details click here: https://support.godaddy.com/help/article/3568/dealing-with-email-bouncebacks



TIP: In some cases if you get 554 Denied "RELAY is NOT ALLOWED" then the issue is actually on the sending end normally means that when you try to send the message the sending server didn't trust your message and bounced it back, this normally happens if your IP or Domain is not recognized by the sending server as valid. 






Wednesday, November 19, 2014

SPF Record error when sending mail 551 5.0.0 Rejected

If you get the following error when sending a message, as a bounce back NDR notification
Remote Server returned '<mx.mail.google.com #5.0.0 smtp; 551 5.0.0 Rejected, look at http://www.openspf.org/why.html?sender=al@topel.com&ip=69.84.129.239&receiver=mailin1-trm.thomsonreuters.com>'

This means that the recipient server is doing an SPF record check and it doesn't match. 

What needs to match? 

The IP of the server you are using needs to be added to the SPF record also known as a TXT record in your DNS you can perform an SPF look-up by going to: 

http://mxtoolbox.com/SuperTool.aspx?action=spf%3a&run=networktools





Explained: 


Sender Policy Framework

Why

Why did SPF cause my mail to be rejected?

What is SPF?

SPF is an extension to Internet e-mail. It prevents unauthorized people from forging your e-mail address (see the introduction). But for it to work, your own or your e-mail service provider's setup may need to be adjusted. Otherwise, the system may mistake you for an unauthorized sender.
Note that there is no central institution that enforces SPF. If a message of yours gets blocked due to SPF, this is because (1) your domain has declared an SPF policy that forbids you to send through the mail server through which you sent the message, and (2) the recipient's mail server detected this and blocked the message.

mailin1-trm.thomsonreuters.com rejected a message that claimed an envelope sender address of al@topel.com.

mailin1-trm.thomsonreuters.com received a message from zixvpm03.reflexion.net (69.84.129.239) that claimed an envelope sender address of al@topel.com.
The domain topel.com has not published an SPF policy. It is possible that the receiving mail server refuses all mail from domains that do not have an SPF policy.

How can I reference this web page for explaining SPF results?

This web page is a public service of the SPF project. SPF implementations can (and do) use it to help explain the results of SPF checks by presenting to users a parameterized link to this page. See the "Why?" page documentation for details on how this works.

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Last edited 2008-04-04 13:27 (UTC) by Frank Ellermann (diff)

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